These Terms and Conditions were most recently updated on 6th Feb 2025 and apply to sales to consumers.
If you use or order Products after we have published any changes you will be bound by those changes. You should check prior to each use or order to ensure that you understand the precise terms & conditions applicable to your visit to our website, or purchase.
You should print a copy of these terms and conditions for future reference.
Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.
In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to Dovecote Poultry / Mr Mays marinated Chicken.
SERVICE AVAILABILITY
Our website is only intended for use by people residing in the United Kingdom of Great Britain but excluding Northern Ireland (“Serviced Countries”). Unfortunately, we cannot accept orders from individuals outside of these Services Countries at this time, or from certain postcodes in the Scottish Highlands and Islands.
YOUR STATUS
By placing an order through our site, you warrant that:
you are legally capable of entering into binding contracts.
you are at least 18 years old. you are a resident in one of the Serviced Countries; and you are accessing our website from that country.
PURCHASING
All use of our website and purchases made on this Website are governed by these terms and conditions. After placing an order via our website, you will receive a receipt from us acknowledging that we have received your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to us to buy Products. Subject to our cancellation rights set out below, acceptance of your order and completion of the sale between us (the “Contract”) will take place when we dispatch the Products to you.
OUR PRODUCTS
The images of Products on our Website are for illustrative purposes only. Your Products may differ slightly from those as displayed on our website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on our website.
You are responsible for opening and inspecting the Products upon delivery and storing them in refrigeration correctly, there may be some thawing of our frozen products during transit, so it is your responsibility to unpack your box and place into the freezer or refrigerator as soon as possible. You are also responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising because of incorrect temperature storage, preparation or cooking of our Products.
Our Labels include details of all allergens which may be contained within our Products. However, it is your responsibility for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you. Our Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly. Whilst we undertake rigorous checks in accordance with our legal obligations prior to using all third-party suppliers, in circumstances where a third party issues a product recall for whatever reason, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling. It is clearly stated on our boneless product labels that although we endeavour to remove any bones some small bones main remain therefore it is your responsibility to check for bones prior to cooking and serving our products.
CONSUMER RIGHTS
You may cancel an order. If you wish to cancel your order prior to receiving your box, please contact our customer care team via the various methods detailed on our website prior to its dispatch. Your box cannot be cancelled via our website and cannot be cancelled once its despatched.
As our Products contain fresh, frozen and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.
DELIVERY
Txt messages or emails from our couriers are an indication, and not a guarantee of delivery at any stated time. We reserve the right to deliver your box at any point on the day of delivery set out in the txt messages or emails for mainland UK territories.
We will endeavour to deliver your box on the delivery day; however, we are unable to guarantee that your box will be delivered on the delivery day due to factors outside of our control (such Traffic conditions or severe adverse weather conditions)
Delivery will be completed when our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, our authorised courier company, will follow the delivery instructions provided by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe.
The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
We, or the courier company may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.
Our obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.
If the personal handover of the box is not possible and no leave safe is available, we may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All nearby households and businesses are subsequently referred to as “neighbours”.
If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance.
We will not attempt a further delivery. You are obliged to bear all expenses related to any default of acceptance.
We reserve the right to change your delivery date with prior notice. If we have left your Products in your safe place, or another place deemed safe by our driver, and they are stolen or damaged, we do not accept liability but may offer you a refund or other compensation at our complete discretion.
RISK AND TITLE
Once the delivery is completed, according to the preceding paragraph (i.e. signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. We shall not be held liable for any damage, defect or loss which may occur thereafter.
You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. We are not obliged to review the safe spot as to its general suitability.
Refusal of the box does not negate the charge for the Services. We will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company.
PRICE AND PAYMENT
The price of the Products and delivery charges will be as quoted on our website when your Order is created except for in cases of obvious error.
In all Service Countries Product prices include VAT where applicable.
Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard. We will automatically charge alternative payment methods associated with your account if a primary payment method is declined or no longer available.
Please note our third-party payment providers may make a temporary charge of up to £1.00 GBP against your payment method. This may appear in your transaction history to verify that your card is working but will be automatically refunded once your payment method is verified.
Payment details are stored securely by a third party to allow recurring payment for future orders. Further details are set out in our privacy policy available on our website. We do not have access to view your full credit or debit card details.
OUR REFUNDS POLICY
If you are unhappy with your purchase for a legitimate reason such as: the box was missing ingredients, the box was damaged or the box did not arrive, we will offer an appropriate refund if it can be shown that the box you were charged for was not supplied as it should have been.
WARRANTY
We warrant to you that any Product purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. It is possible for some thawing of frozen product in certain conditions so any purchaser should be aware of this and act accordingly by freezing those products as soon as they receive the delivery, fresh products should be refrigerated straight away, and you will be required to demonstrate this should there be any issue.
OUR LIABILITY
Nothing in this agreement excludes or limits our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
Defective products under the Consumer Protection Act 1987; or
Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force of nature Event”).
A Force Nature Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government; and
Pandemics or epidemics.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions (including the Privacy Policy) from time to time without prior notice to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the receipt Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
LAW AND JURISDICTION
Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.